Legal

Terms of sale

These terms apply when you buy location data files, bundles, subscriptions or reports from h3hex. Please read them before you order. By ticking "I agree to the terms of sale" at checkout, you accept them on behalf of the business you represent.

1. Who we are

h3hex is the trading name of [COMPANY LEGAL NAME], a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS]. VAT number [VAT NUMBER]. You can contact us at [email protected].

2. Definitions

"Data" means the location data files we supply, including brand store lists, bundles and any monthly updates. "Products" means the Data and any reports we supply. "Order" means your order placed through our website or by email. "You" means the business placing the Order. "Licence" means the licence to use the Data set out in section 8.

3. Business-to-business supply

Our Products are supplied exclusively to businesses and professional organisations for commercial use. The statutory rights that apply to consumer purchases do not apply to these terms. By placing an Order, you confirm that you are acting in the course of your trade, business or profession, and that you have authority to bind your organisation to these terms.

4. Orders and how the contract is formed

Your Order is an offer to buy the Products listed in it. A contract is formed when we confirm your Order by email, or, for card payments, when payment is accepted and we make your files available. We may decline an Order for any reason before it is accepted, in which case any payment taken will be refunded in full.

5. Prices and payment

Prices are shown in pounds sterling. VAT and any other applicable taxes are added at the rate that applies to you. Volume and bundle discounts are applied automatically and shown before you pay.

Card payments are processed securely by Stripe. We do not see or store your card details.

Pay by invoice is available to approved business accounts. We may ask for your company details, registration number and a purchase order number before approving an account. Invoices are payable within 30 days of the invoice date unless we agree otherwise in writing. If payment is late, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend deliveries and Licences until the account is paid.

6. Monthly update subscriptions

A subscription gives you a refreshed copy of your Data each month for the term you select (3, 6, 12, 24 or 36 months). The first delivery is priced at the normal price shown at checkout, and each subsequent monthly refresh at 50% of that price. Any monthly figure we show is the total subscription fee divided by the number of months in the term, for illustration.

Payment. The full subscription fee for the selected term is payable in advance at checkout, or on invoice for approved business accounts.

Commitment. A subscription is a fixed-term contract. Once your Order is accepted it cannot be cancelled during the term, and fees are not refundable, in whole or in part, including for any refreshes you choose not to download.

Renewal. Subscriptions end at the end of the selected term unless you opt in to automatic renewal at checkout. If you opt in, your subscription renews for the same term at our then-current prices, and the renewal fee is charged to your payment method on file, or invoiced for business accounts, on the renewal date. We will email you at least 30 days before each renewal date. You can switch automatic renewal off at any time before the renewal date by emailing [email protected] or from your account. Once a renewal has been charged, the renewed term is subject to the same commitment as the original term.

Each refresh is licensed on the same terms as the original Data.

7. Delivery

Products are delivered electronically. When your Order is confirmed, we email you an order number and your Products become available to download from your account at h3hex.com. Delivery times are measured from confirmation of your Order (and, for invoice Orders, approval of your business account):

• Brand location data: available immediately once payment is approved.
• Brand Snapshot reports: normally available within 1 hour.
• Brand Pack reports: normally available by the end of the next working day.
• Sector reports: available immediately. The latest published edition of each sector report is always available. Custom sector reports are available on request, on terms and to a timetable agreed with you in writing.
• Prospect site reports: normally delivered by the end of the next working day.
• Commercial due diligence (CDD) packs: normally delivered within 5 working days, or to the timetable agreed with you in writing.
• Consultancy work: delivered to the timetable agreed with you in writing for each engagement.

Delivery times are estimates and are not of the essence of the contract. Your Products remain available in your account for at least [12] months after delivery, and we recommend you save local copies. If a download fails, contact us and we will reissue it.

8. Your licence to use the Data

We grant you a non-exclusive, non-transferable licence to use the Data for your internal business purposes, for as long as you comply with these terms.

You may:

• use the Data within your business, including for analysis, planning, site selection, mapping and internal reporting;
• allow your employees, and contractors or professional advisers working on your behalf, to use the Data solely for your purposes, provided they are bound by obligations no less protective than these terms. You are responsible for their compliance;
• include insights, charts, maps and aggregated figures derived from the Data ("Derived Outputs") in reports, presentations and proposals you share with third parties in the normal course of your business, provided the Derived Outputs do not contain, or allow anyone to extract or reconstruct, the underlying Data or any substantial part of it. Derived Outputs shared outside your business should credit "Source: h3hex".

You may not:

• sell, resell, sub-license, rent, lend, publish or otherwise make the Data, or any substantial part of it, available to any third party, whether in its original form, modified, or combined with other data;
• use the Data to create, enhance or offer any product, database or service that competes with or substitutes for the Data or any h3hex product;
• use the Data to train, fine-tune, evaluate or populate any dataset, model or AI system made available to third parties;
• repeatedly or systematically extract insubstantial parts of the Data in a way that, taken together, amounts to a substantial part;
• share your account access or download links outside your business, or attempt to bypass any technical measure we use to deliver or protect the Data;
• remove, obscure or alter any notice of ownership or attribution included in the Data;
• use the Data in breach of any applicable law or regulation, including data protection, competition and consumer protection law.

You must keep the Data reasonably secure. On reasonable request, you will confirm in writing that your use complies with this licence.

If you need wider rights - for example to include the Data in a product you sell, or to share it across a group of companies - contact us and we will agree a separate licence.

9. About the Data

The Data is compiled from brands' published information and public registers. Store networks change constantly, and we do not guarantee that the Data is complete, accurate or current at any given moment. Fields described as "where available" may be blank for some brands or stores.

The Data is supplied for business planning and analysis. You are responsible for how you use it and for any decisions you make based on it. It should not be relied on as the sole basis for decisions where an error could cause loss, and it is not intended for safety-critical, navigation or emergency use.

10. Brand names and trade marks

Brand names, logos and trade marks shown on our website and in the Data belong to their respective owners. Their use identifies the brands the Data relates to and does not imply any endorsement of, or connection with, h3hex.

11. Ownership

All copyright, database rights and other intellectual property rights in the Data and the Products remain with h3hex or its licensors. You receive only the Licence set out in section 8.

12. Faulty files and refunds

Because the Data is digital content supplied immediately, Orders cannot be cancelled once the files have been made available to you. If a file is corrupt, incomplete or materially different from its description, tell us within 14 days of delivery and we will correct or replace it, or, if we cannot, refund the price of that file.

13. Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Except as expressly set out in these terms, all warranties, conditions and other terms implied by statute or common law, including as to satisfactory quality and fitness for a particular purpose, are excluded to the fullest extent permitted by law.

Subject to the above, we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, revenue, business, contracts, goodwill or anticipated savings, for any loss or corruption of data, or for any indirect or consequential loss. Our total liability arising from or in connection with these terms and any Order is limited to the total amount you paid us for Products in the 12 months before the event giving rise to the claim.

14. Suspension and termination

If you materially breach these terms, including the Licence, we may suspend or end your Licence and any subscription by notice. On termination you must stop using, and delete, the Data, except for derived outputs you were permitted to publish under section 8.

15. Customers outside the UK

If you are based outside the United Kingdom, you are responsible for complying with the laws that apply to your use of the Data where you are, and for any import taxes or duties. Where reverse-charge VAT applies, you are responsible for accounting for it.

16. Your information

We use the contact and billing details you give us to process your Order, deliver your files, manage your account and comply with our legal obligations, as described in our privacy notice. Payment details are handled by Stripe.

17. Changes to these terms

We may update these terms from time to time. The version in force when you place an Order applies to that Order, including any subscription bought with it.

Version 0.4 · Last updated 7 October 2026

18. General

These terms, together with your Order, are the entire agreement between us for the Products. If any part is found unenforceable, the rest remains in effect. A failure or delay in enforcing a right does not waive it. Neither party may transfer its rights under these terms without the other's consent, except that we may transfer them to a successor to our business.

19. Law and jurisdiction

These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

20. Contact

Questions about these terms: [email protected].